Privacy Policy

Introduction

At quexylandhul, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you participate in our online art and calligraphy workshops.

This policy applies to all personal information collected by quexylandhul in Australia. By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information that is necessary for us to provide our services. When you register for workshops or contact us, we may collect the following types of information:

  • Name and contact details (email address, phone number, postal address)
  • Workshop preferences and enrolment information
  • Payment information (processed securely through third-party payment providers)
  • Communication history and correspondence
  • Technical information such as IP address, browser type, and device information
  • Usage data including which workshops you've accessed and how you interact with our platform

We collect this information directly from you when you provide it to us, and automatically through cookies and similar technologies when you use our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • Process workshop enrolments and manage your participation
  • Communicate with you about workshops, updates, and opportunities (with your consent where required)
  • Process payments and manage financial transactions
  • Improve our services and workshop content
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations under Australian law
  • Protect against fraud and unauthorised access

We will not use or disclose your personal information for any purpose other than those outlined in this policy without your consent, unless required or authorised by Australian law.

Disclosure of Information

We may disclose your personal information to:

  • Our service providers who assist us in operating our business (such as payment processors, IT service providers, and email service providers) - these providers are bound by confidentiality obligations
  • Government authorities when required by Australian law or to comply with legal processes
  • Professional advisors (lawyers, accountants) when necessary for our business operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure encryption for data transmission
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on privacy and data security

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the following rights:

  • Access: You have the right to access the personal information we hold about you
  • Correction: You can request correction of inaccurate, incomplete, or out-of-date information
  • Complaint: You can make a complaint if you believe we have breached the Australian Privacy Principles
  • Opt-out: You can unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by Australian law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by Australian law. When we no longer need your information, we will securely delete or anonymise it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Complaints

If you believe we have breached the Australian Privacy Principles, you may make a complaint to us using the contact information below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us:

Email: feedback@quexylandhul.world
Address: 28 Drummond Pl, West Perth WA 6005, Australia
Phone: +61 42 283 2378

You can also visit our contact page for additional ways to reach us.

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